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Terms & Conditions
Introduction
Welcome to RS Leather BD. By accessing or using our website/app, you agree to these Terms & Conditions. This document explains how we sell, ship, support, and service our leather goods (bags, wallets, belts, and accessories). Please read it carefully.
Definitions
‘We/Us/Our’ means RS Leather BD. ‘You/User/Customer’ means a person who visits or purchases from our platform. ‘Products’ means the leather goods listed on our site.
Accounts & Eligibility
Certain features (order tracking, returns) may require an account. You are responsible for keeping your login details secure and for activities under your account. If you are under 18, you must use the service with the involvement of a parent/guardian.
Product Information & Pricing
Due to the natural character of leather, color, grain, and finish may vary slightly from photos. This variation is not a defect. Prices, promotions, and stock may change without notice. If a price is listed in error, we may cancel or amend the order and notify you.
Orders & Payment
After a successful payment, you will receive an order confirmation by email/SMS. We may accept Cash on Delivery (COD), mobile banking, or card payments where available. We reserve the right to cancel any order for suspected fraud, inaccurate information, or force majeure events.
Shipping & Delivery
Deliveries within Bangladesh are handled by courier partners. Estimated timelines and fees are shown at checkout and depend on your location. We are not liable for delays caused by couriers or circumstances beyond our control, but we will assist you in resolving issues.
Returns, Exchanges & Refunds
You may request a return or exchange within 7 days of delivery if the item is defective, incorrect, or damaged upon arrival. Used items, custom/monogrammed products, or damage from misuse are typically not eligible. Approved refunds are processed to the original payment method; shipping fees may be non‑refundable.
Warranty & Repairs
We offer limited support for manufacturing defects within a reasonable period. Natural patina, minor creasing, or marks from regular use are not defects. Damage caused by water, excessive heat, chemicals, or improper care is not covered. Contact us for repair guidance and spare hardware where possible.
Use & Care Guidance
Keep leather dry and away from direct heat or prolonged sunlight. If wet, wipe gently and let it air‑dry. Condition every 3–6 months with a suitable leather conditioner. Avoid harsh cleaners and long exposure to humidity.
Personal Data & Privacy
We collect and use your name, contact details, address, and payment information to fulfill orders and provide support. We may share limited data with payment processors or couriers to complete your order, or when required by law. See our Privacy Policy for details.
Intellectual Property
All site content—design, text, images, and logos—is owned by or licensed to RS Leather BD. You may not copy, reproduce, or redistribute content without prior permission.
User Conduct
Do not submit unlawful, abusive, or misleading content; place fraudulent orders; attempt to disrupt the site; or manipulate reviews. We may suspend or refuse service for violations.
Limitation of Liability
To the maximum extent permitted by law, RS Leather BD shall not be liable for indirect, incidental, or consequential damages (including loss of data or profits). Our aggregate liability is limited to the amount you paid for the product concerned.
Changes to Terms
We may update these Terms & Conditions at any time. Updates will be posted on this page and, where appropriate, communicated by email or on‑site notices.
Governing Law & Dispute Resolution
These Terms are governed by the laws of Bangladesh. We will first seek an amicable resolution to disputes. If that is not possible, the courts of Bangladesh shall have jurisdiction.
Contact
Questions, feedback, or complaints: rsshoes.info.bd@gmail.com · +8809647149449.